Support when you need it the most.
Supporting you every step of the way.

TPD, Trauma, Income Protection and Life Claim Specialists

Comprehensive Claims Support Every Step of the Way

Welcome to TPD Claim Support, where our primary objective is to secure the timely approval of your insurance claims, ensuring you or your client receives the compensation they deserve.

In the complex landscape of claims processing, we understand the potential financial and emotional toll prolonged delays and procedural misunderstandings can inflict. Embarking prematurely on the claims journey can also lead to unforeseen complications.

At TPD Claim Support, we specialise in guiding you and your family through this complex process, alleviating stress and anxiety while delivering timely results.

For industry professionals, including Lawyers and Litigators, Financial Planners, and Superannuation Funds, we process your clients’ claims and allow you to focus on your core business without the distraction of administrative complexities.

Our team is committed to transparency and fairness and ensuring no inflated fees. We excel in this domain, diligently addressing potential obstacles before they manifest.

Whether you’re an individual client seeking assistance or a professional referring a client to us, TPD Claim Support collaborates seamlessly with all parties involved to achieve the desired claim outcome.

Minimise stress. Take control.
Engage Professionals and Avoid Delays

How we can help

At TPD Claim Support, we are your dedicated partners in the claims process. Our goal is to relieve the burden and anxiety associated with the claims process, enabling you to prioritise what truly matters – yourself, your health, and your family.

For industry professionals, we handle the intricate details of your client’s insurance claims, allowing you to stay focused on your business.

What distinguishes us is our commitment to transparency and fair pricing. The skilled team at TPD Claims Support proactively work to eliminate obstacles before they arise, ensuring a seamless and successful claims experience without inflated fees.

TPD Claim Support assist you by facilitating all interactions with relevant professionals, including your Medical Professionals, Accountants, Insurers, Financial Planners, and Employers. Our straightforward and proven step-by-step process ensures a smooth formal claim application that minimises the risk of lengthy delays and disputes when accessing funds at a critical time.

Superannuation Providers

Superannuation is a way to save for retirement and often comes with group life insurance. When it comes to claims, professional assistance is essential. We specialise in managing direct applications to these funds, ensuring a smooth process for claims related to accidents, illnesses, or even unfortunate events like death or terminal illness. Our expertise is particularly beneficial for first-time claim users, guiding them through complexities to prevent delays or disputes.

Total & Permanent Disability (TPD)

TPD insurance provides a lump sum payment for total and permanent disability resulting from illness or injury. Different insurers have varying definitions of total and permanent disability, offering coverage for either:
Your Occupation: This entails being unable to work in the job you held before the disability. This coverage is typically more expensive and is often only available outside of superannuation.
Any Occupation: This involves being unable to work in any job suited to your education, training, or experience. This type of coverage is generally more cost-effective for individuals.

Income Protection

Income Protection Insurance covers you if you cannot work due to partial or total disability. It provides a monthly benefit until you can return to work or until the end of your benefit period. The insurance is designed to replace your income based on your earnings 12 months before illness or injury. Each income protection policy has criteria for partial or total disability that must be met before a claim is submitted.

Trauma Insurance

Trauma insurance, also known as ‘critical illness’ or ‘recovery insurance,’ provides a lump sum payment in the event of a critical illness or severe injury such as cancer, heart conditions, significant head injury, or stroke. It does not cover mental health conditions; coverage details and medical definitions may vary among insurers.

Life Cover Insurance

Life cover, referred to as ‘term life insurance’ or ‘death cover,’ pays a lump sum upon the policyholder’s death. The designated beneficiaries receive this sum. Life cover may also include terminal illness cover, providing a lump sum if the insured is diagnosed with a terminal illness and has a limited life expectancy. This type of insurance offers peace of mind by ensuring financial stability in the event of the insured person’s death.

Multiple Insurances Inside of your Super or Stand Alone

Many Australians possess numerous insurance policies, often spread across various insurers. Additionally, some have insurance within superannuation and retail insurance outside of superannuation. While these strategies may have advantages, they can complicate the claims process. Let us assist you in navigating this complexity, alleviating anxiety, and allowing you to focus on supporting your family and yourself.

Step 1

Discovery Call

Please take a moment for a brief conversation to explore how we can collaborate and assist you in evaluating your present circumstances. We aim to understand your current situation and the insurance policies you have or may need and then determine the best way forward. Time is of the essence, and we aim to provide you with reassurance and a clear direction by the end of our call.

Step 1

Step 2

Gather Data

We thoroughly examine all aspects of your current insurance claims needs, delving into your policies, the involved insurers, and the specific definitions of cover. This step is crucial, as many claims face disputes stemming from time delays or inadequate details in the application. By prioritising quality data gathering, we ensure comprehensive research and the development of a high-quality plan to enhance the success of your application.

Step 2

Step 3

Claims Plan

We formulate a personalised plan designed as a roadmap for your claim, with a dedicated Claim Manager assigned to you. Thorough research is essential at this stage to craft the most accurate application, mitigating the risk of unnecessary delays, declines, or disputes. Collaborating closely with you, we ensure all requirements are met before progressing the claim. This strategic approach aims to optimise your claim's efficiency and success.

Step 3

Step 4

Implementation

We initiate your claim plan by actively engaging and assisting in all interactions with relevant parties, including your medical professionals, accountants, insurers, financial planners, and employers. Additionally, we establish communication with the claims assessors assigned to your claim, your support network, or any critical stakeholders involved in securing your claim approval. Serving as the primary point of contact throughout the claim process, we enable you to concentrate on your health, family, and next steps with peace of mind, free from distractions.

Step 4

Step 5

Support

Our commitment goes beyond a "set and forget" approach. We provide continuous updates and professional guidance from the initial call to claim lodgement. We work to eliminate obstacles throughout the process, ensuring the best possible outcome for you, your family, and your claim. Unlike lawyers, we do not impose inflated fees. We pledge to undertake your claim with agreed-upon terms, holding to our primary commitment to you, our client, and supporting you in times of need as our top promise.

Step 5

We make the complex simple.

Your Claims Team - Providing Compassionate Support in Times of Need

Our vision is straightforward: support when you are in need.

At TPD Claim Support, our guiding principle is simple yet powerful: claim support when you are in need. These words are a commitment deeply embedded in our business’s foundations.

Our success is built on a solid foundation of technical knowledge coupled with an unwavering dedication to assisting people in need. We recognise the unique demands of Australians during critical life events; our dynamic team is committed to alleviating the emotional and financial hardships that often coincide with insurance claims.

In today’s complex world, navigating the intricacies of insurance claims requires a dedicated team with constant attention to detail. At TPD Claim Support, we immerse ourselves in these complexities daily. The nuances of insurers’ processes, legislative rules, and potential litigation risks are vast, and without comprehensive knowledge, crucial steps can be overlooked, resulting in delayed or declined claims. It’s a significant risk, with potential financial repercussions and the possibility of litigation or compensation to the client.

Recognising that most Australians cannot afford such risks, TPD Claim Support serves as a guiding force, navigating the rules, legislation, and time pressure on behalf of our clients. With rules and legislation constantly changing, overlooking critical steps can have substantial consequences.

Don’t learn the hard way— trust in TPD Claim Support to steer through the complexities, ensuring your claims process remains seamless, compliant, and free from risks.

Our team collaborates with a network of professionals to offer comprehensive services and support to our clients. Recognising the intricate nature of claims, we advocate for a holistic approach and accompany our clients through every process phase.

TPD Claims Support is grounded in experience, dedication, and effective collaborations, aiming to be your steadfast support during challenging times.

The founding partners, Trevor Battersby and Susan Hedt, bring a collective experience of over 40 years in the financial planning profession and have established themselves as leaders in comprehensive claim support from start to finish.

With over two decades in the financial planning industry, including at the helm of her own successful practice, Susan has witnessed the diverse challenges faced by Australians from various walks of life, ages, and cultures. What has resonated most with Susan is that financial goals often crumble when unexpected events occur. Susan’s professional knowledge and her unwavering passion to assist those in need have been pivotal forces throughout her career, ultimately leading to the establishment of TPD Claims Support.

With 20 years in the financial services profession, Trevor is experienced in delivering top-tier advice and robust client engagement processes. His specialisation lies in personal insurance and superannuation group life covers. When engaging with third parties, such as superannuation companies and financial planners, Trevor not only talks the talk but prioritises the client’s best interests, ensuring a client-centric approach in every interaction. Trevor’s commitment to excellence and customer-first mentality sets the standard for our dedicated team at TPD Claims Support.

Support That Makes a Difference

At TPD Claim Support, our commitment goes beyond the complexities of paperwork, interactions with super fund providers, and navigating the unknown. It’s not just about the claim; it’s about addressing the needs of everyday Australians, their family, and your clients. We focus on restoring client independence and dignity, ensuring a seamless journey through the often-overwhelming claim process.

Trust and Confidence During Stressful Times

In one of the most stressful periods of your life, or that of your client’s, TPD Claim Support provides unwavering support for your circumstance. We specialise in preparing, planning, and successfully securing the payment of your claim. By doing so, we help you avoid prolonged delays, disputes, and the associated financial or emotional stresses related to injury or illness. Our dedicated team will fight for you, allowing you to concentrate on restoring your health.

Navigating Complexity, Focusing on You

TPD Claim Support is your partner in navigating the intricacies of a claim, enabling you to focus on your health, finances, family, and future. Say goodbye to the inflated fees of lawyers while still benefiting from the expertise of claims support professionals. You don’t have to go through this process alone.

Client-centred philosophy

Our approach centres around the client, making them our top priority. Beyond legislative requirements, we embed the client at the core of all our efforts. Their objectives drive our behaviours, business model, and fee structure, placing the client’s interests first and foremost.

Whether you’re a direct client or a professional referring a client, we collaborate seamlessly with all parties involved to achieve the desired outcome.

In times of uncertainty, let TPD Claim Support be the constant support you can rely on – guiding you towards a successful and stress-free resolution.

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Kind words from our clients

TPD Claim Support is passionate about helping those who need it the most. I highly recommend giving the team a call. They have helped every one of our client referrals from start to finish.

Susan is extremely thorough and professional and explains everything in terms we understand. She updates us every step of the way…truly our guardian angel!

Extremely happy with the service, and the outcome was amazing… feel like I was in the best hands and had the best communication.

They are a great team and you are in good hands when working through the process with TPD Claim Support. The feedback from our clients has been exceptional.

Great team – knowledgeable and hardworking. Easy to deal with and always great communication.

TPD Claim Support has been a great asset in managing a large number of our client's claims process through what can be a stressful time for all those involved.

Susan made the process so easy from my end, however, I know just how hard she worked to get such wonderful results.

Support when you need it the most.
Supporting you every step of the way.

Comprehensive Claims Support Every Step of the Way

Minimise stress. Take control.
Engage Professionals and Avoid Delays

How we can help

Support for Financial Planners

Lawyers, Litigators, and Other Professionals

Members of Superannuation Funds

Maximise Your Super and Insurance Claim

Superannuation Providers

Total & Permanent Disability (TPD)

Income Protection

Trauma Insurance

Life Cover Insurance