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About Us
Our vision is straightforward: support when you are in need.
At TPD Claim Support, our guiding principle is simple yet powerful: claim support when you are in need. These words are a commitment deeply embedded in our business’s foundations.
Our success is built on a solid foundation of technical knowledge coupled with an unwavering dedication to assisting people in need. We recognise the unique demands of Australians during critical life events; our dynamic team is committed to alleviating the emotional and financial hardships that often coincide with insurance claims.
In today’s complex world, navigating the intricacies of insurance claims requires a dedicated team with constant attention to detail. At TPD Claim Support, we immerse ourselves in these complexities daily. The nuances of insurers’ processes, legislative rules, and potential litigation risks are vast, and without comprehensive knowledge, crucial steps can be overlooked, resulting in delayed or declined claims. It’s a significant risk, with potential financial repercussions and the possibility of litigation or compensation to the client.
Recognising that most Australians cannot afford such risks, TPD Claim Support serves as a guiding force, navigating the rules, legislation, and time pressure on behalf of our clients. With rules and legislation constantly changing, overlooking critical steps can have substantial consequences.
Don’t learn the hard way— trust in TPD Claim Support to steer through the complexities, ensuring your claims process remains seamless, compliant, and free from risks.
Our team collaborates with a network of professionals to offer comprehensive services and support to our clients. Recognising the intricate nature of claims, we advocate for a holistic approach and accompany our clients through every process phase.
TPD Claims Support is grounded in experience, dedication, and effective collaborations, aiming to be your steadfast support during challenging times.
Executive Team
Susan Hedt
Trevor Battersby
The founding partners, Trevor Battersby and Susan Hedt, bring a collective experience of over 40 years in the financial planning profession and have established themselves as leaders in comprehensive claim support from start to finish.
With over two decades in the financial planning industry, including at the helm of her own successful practice, Susan has witnessed the diverse challenges faced by Australians from various walks of life, ages, and cultures. What has resonated most with Susan is that financial goals often crumble when unexpected events occur. Susan’s professional knowledge and her unwavering passion to assist those in need have been pivotal forces throughout her career, ultimately leading to the establishment of TPD Claims Support.
With 20 years in the financial services profession, Trevor is experienced in delivering top-tier advice and robust client engagement processes. His specialisation lies in personal insurance and superannuation group life covers. When engaging with third parties, such as superannuation companies and financial planners, Trevor not only talks the talk but prioritises the client’s best interests, ensuring a client-centric approach in every interaction. Trevor’s commitment to excellence and customer-first mentality sets the standard for our dedicated team at TPD Claims Support.