About Us - TPD Claim Support

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TPD Claim Support team providing specialist claims guidance to Australians

About Us

Clear Guidance · Confident Claims

Meet The Team

Executive Team

Meet the certified experts behind TPD Claims Support—seasoned professionals who bring decades of combined experience in financial services, insurance claims management, and regulatory compliance to every client engagement.

Susan Hedt

Director / Founder

Head of Claims Certified Insurance Claims Handling

With over two decades in the financial planning industry, including at the helm of her own successful practice, Susan has witnessed the diverse challenges faced by Australians from various walks of life, ages, and cultures.

What has resonated most with Susan is that financial goals often crumble when unexpected events occur. Susan's professional knowledge and her unwavering passion to assist those in need have been pivotal forces throughout her career, ultimately leading to the establishment of TPD Claims Support.

Susan brings specialised expertise in claims strategy, medical evidence coordination, insurer negotiations, and client advocacy—combining technical precision with genuine compassion.

Areas of Responsibility

Senior Claims Managers

Industry Fund Claims

Senior Claims Managers

Retail Insurances

Claim Operations Managers

Retail & Industry

Trevor Battersby

Director / Founder

AdvDip (FS) SMSF Certified Insurance Claims Handling

With 28 years in the financial services profession, Trevor is experienced in delivering top-tier advice and robust client engagement processes. His specialisation lies in personal insurance and superannuation group life covers.

When engaging with third parties, such as superannuation companies and financial planners, Trevor not only talks the talk but prioritises the client's best interests, ensuring a client-centric approach in every interaction.

Trevor's expertise in regulatory compliance, industry relationships, and education ensures that TPD Claim Support maintains the highest professional standards while adapting to evolving legislative requirements.

Areas of Responsibility

Education & Compliance Team

Professional development and regulatory adherence

Associations & Legal

AFCA, FAAA

BDM Team

Licensee & Planner Relationships

Get To Know Us

Meet The Team

Put faces to the names behind TPD Claim Support. Watch our short video to meet the team helping clients navigate their claim every day.

Why This Work Matters to Us

TPD claims represent more than paperwork—they represent people's livelihoods, families' financial security, and the ability to maintain dignity during life's most challenging transitions. This is why we've dedicated our careers to this work.

For Everyday Australians

When permanent disability strikes, you're already facing overwhelming challenges: managing health conditions, adjusting to new limitations, and confronting an uncertain future.

We care because we've seen firsthand how critical these claims are for families. A successfully processed TPD claim can mean the difference between financial security and devastating hardship—providing funds for medical treatment, home modifications, ongoing care, and basic living expenses when work is no longer possible.

That's why we're here—to ensure Australians aren't left to navigate this alone, to prevent simple mistakes from derailing legitimate claims, and to advocate for fair outcomes when insurers create unnecessary barriers.

For Financial Advisers

Financial professionals face unique pressures when clients need to make TPD claims. You're managing comprehensive client relationships, maintaining regulatory compliance, and running a business—all while trying to provide expert claims support in an area that requires specialized, constantly updated knowledge.

The regulatory landscape has become increasingly complex. Legislative changes, updated insurer requirements, AFCA determinations, and compliance obligations mean claims management now requires dedicated expertise and significant time investment.

We work collaboratively with financial professionals to:

Manage the entire claims process compliantly and efficiently
Ability to pre-assess or check eligibility prior to submission
Free your capacity to focus on financial planning and client relationships
Provide expert guidance without impacting your business model
Ensure claims are processed correctly the first time
Maintain transparency and communication throughout
Mitigate legal risks
Outsource process not outsourcing your client

Our team collaborates with a network of professionals to offer comprehensive services and support to our clients. Recognising the intricate nature of claims, we advocate for a holistic approach and accompany our clients through every process phase.

TPD Claims Support is grounded in experience, dedication, and effective collaborations, aiming to be your steadfast support during challenging times.

You get support, exactly when you need it.

Our Story

Real expertise. Real compassion. Real support for you.

Two people in a consultation setting, illustrating TPD Claim Support's guiding principle of clear guidance and confident claims

Our Guiding Principle

You get clear guidance and confident claims — it's not just our tagline, it's how we work.

You're guided by a team built specifically to make claims simple.
You get straightforward answers, not insurance jargon.

Professionals reviewing documents together, representing the technical expertise and dedication behind TPD Claim Support

Built on Expertise

You're supported by real technical expertise, not guesswork.

You get specialists who understand what Australians face during life's hardest moments.
You're never just a file number — easing the load is the point.

A detailed checklist or audit document, representing TPD Claim Support's rigorous approach to navigating insurance claim complexity

You Won't Face It Alone

Insurance rules change constantly — you shouldn't have to keep up with them.

You're covered by daily attention to insurer processes and legislation.
You avoid the missed steps that commonly delay or derail a claim.

A screenshot showing TPD Claim Support's process documentation, illustrating how the team guides clients through complex claims

Your Guiding Force

You don't need to learn insurance claims the hard way.

You get a process built to steer clear of the risks of delays or declines.
You get compliant, dependable support from day one.

Most Australians can't afford to get this wrong. You get a guide who carries the legislative detail and time pressure, so you don't have to.

What Actually Sets Us Apart

Concrete advantages that deliver real results

Proven 11-Step Process

You're covered by a specialised 11-step process, from first assessment through to payout.
You avoid the delays or declines that come from missing a critical step.

Thorough Research Before You Submit

Your policy definitions, medical evidence, and paperwork are checked before anything is lodged.
You avoid the months of back-and-forth that under-prepared claims run into.
Submitting the claim pack alone isn't a strategy — the preparation is what gets you across the line.

Up To 6× Faster Claim Decisions

You could see a decision in 1–4 months, instead of the industry's typical 9–18.
Your claim is submitted complete and fully documented the first time — no waiting on missing information.

Dramatically Reduced Declines

You're protected from the errors and omissions that commonly derail claims industry-wide.
We identify and fix issues before submission, not after a decline.

Complex Case Specialists

You're supported even with mental health conditions, multiple policies, or a previous decline.
You get specialists who don't back away from complex or contested cases.

No Inflated Legal Fees

You only pay when we win.
You get specialist support without a traditional legal firm's price tag.

Complete Coordination Support

You're not chasing doctors, negotiating with insurers, or coordinating between parties — we do it.
You stay informed at every step, without lifting a finger.

You get more than a claims specialist. You get an advocate, a guide, and steady support exactly when you need it.