About Us

Clear Guidance Confident Claims

Our Guiding

Principles

Clear Guidance Confident Claims

Support That Makes a Difference

Trust and Confidence During Stressful Times

Navigating Complexity, Focusing on You

Client-centred Philosophy

Our vision is straightforward: support when you are in need.

At TPD Claim Support, our guiding principle is simple yet powerful: claim support when you are in need. These words are a commitment deeply embedded in our business’s foundations.

Our success is built on a solid foundation of technical knowledge coupled with an unwavering dedication to assisting people in need. We recognise the unique demands of Australians during critical life events; our dynamic team is committed to alleviating the emotional and financial hardships that often coincide with insurance claims.

In today’s complex world, navigating the intricacies of insurance claims requires a dedicated team with constant attention to detail. At TPD Claim Support, we immerse ourselves in these complexities daily. The nuances of insurers’ processes, legislative rules, and potential litigation risks are vast, and without comprehensive knowledge, crucial steps can be overlooked, resulting in delayed or declined claims. It’s a significant risk, with potential financial repercussions and the possibility of litigation or compensation to the client.

Recognising that most Australians cannot afford such risks, TPD Claim Support serves as a guiding force, navigating the rules, legislation, and time pressure on behalf of our clients. With rules and legislation constantly changing, overlooking critical steps can have substantial consequences.

Don’t learn the hard way— trust in TPD Claim Support to steer through the complexities, ensuring your claims process remains seamless, compliant, and free from risks.

Our team collaborates with a network of professionals to offer comprehensive services and support to our clients. Recognising the intricate nature of claims, we advocate for a holistic approach and accompany our clients through every process phase.

TPD Claims Support is grounded in experience, dedication, and effective collaborations, aiming to be your steadfast support during challenging times.

Executive Team​

Susan Hedt
Director / Founder

Head of Claims
Certified Insurance
Claims Handling

Senior
Claims Managers
Industry Fund Claims

Senior
Claims Managers
Retail Insurances

Claim Operations Managers
Retail & Industry

Trevor Battersby
Director / Founder

AdvDip (FS)SMSF
Certified Insurance
Claims Handling

Education & Compliance Team

Associations & Legal
(AFCA, FAAA)

BDM Team Licensee & Planner Relationships

get in

touch

Contact

TPD Claim Support Office
Brisbane – Sydney – Melbourne
Head Office Address

Mezzanine Level, Aspley Hypermarket
59 Albany Creek Rd, Aspley QLD, 4034

Operating Hours

Mon - Fri: 9am - 5pm
Sat - Sun: Closed