HOW WE HELP
Your Dedicated Partners in the Claims Process
At TPD Claim Support, we relieve the burden and anxiety associated with insurance claims, enabling you to prioritise what truly matters—yourself, your health, and your family.
For industry professionals, we handle the intricate details, allowing you to stay focused on your business.
Explore Our Process →
6×
Faster claim decisions than
industry standard
industry standard
11
Internal quality checkpoints
within our 6-step process
within our 6-step process
75+
Years combined experience in
insurance claims management
insurance claims management
OUR PROVEN METHODOLOGY
6-Step Client Journey
Click any step to explore our comprehensive process—with 11 rigorous internal quality checkpoints ensuring nothing is overlooked.
1
Identify & Engagement
2
Claims Fact Find
3
Research & Roadmap
4
Submission & Support
5
Implementation & Finalise
6
Claim Paid
1
Identify & Engagement
We begin by understanding your unique situation and determining eligibility for a TPD claim.
- Has a claimable event occurred?
- Why is an Eligibility Fact Find critical?
- What are some key Eligibility Questions I should be aware of?
2
Claims Fact Find
We conduct a thorough fact-finding mission to build the strongest possible foundation for your claim.
- What should be included in a claims fact find?
- What are the goals of the client in the claim process?
3
Research & Claims Roadmap
We analyze what insurers require beyond the PDS and create your personalized claims strategy.
- Are you aware of what Insurers look for outside of the PDS?
- Do you have access to professionals?
- What are the top 5 things missed in this stage that lead to poor submissions?
4
Submission & Support
We ensure your submission meets all insurer requirements with agreed strategy and quality standards.
- Do you have an agreed strategy that meets all Insurer requirements?
- What is the difference between a poor, good and great submission?
5
Implementation & Finalise
We coordinate tax advice and navigate any challenges including resubmission, AFCA, or legal pathways.
- What are the Tax Advice needs?
- What if the submission is declined?
- Do we resubmit, go to AFCA or a Lawyer?
- What are the pros and cons of all the above?
6
Claim Paid
We provide ongoing support post-settlement and help protect future claimability.
- Is there a need for ongoing support?
- How do we ensure you don't compromise ongoing claims?
- What are the risks of declinations?
Our Internal 11-Step Triage Process
Behind the scenes, every claim goes through 11 rigorous internal checkpoints—ensuring comprehensive preparation, eliminating common pitfalls, and achieving results up to 6 times faster than industry averages.
Quality In, Quality Out: Our proven triage methodology means your claim is submission-ready from day one, with all evidence, documentation, and requirements meticulously verified before reaching the insurer.
01 — ADVANTAGES
Why TPD Claim Support?
We're not lawyers. We're insurance claims specialists who work collaboratively, not adversarially.
Up to 6× Faster Results
While typical claims take 12-18 months, our comprehensive upfront preparation and 11-step triage process delivers decisions in just months—often within 63 days.
Transparent Pricing
No hidden fees or percentage-based charges. Our fixed-fee model means you keep more of your claim benefit—unlike lawyers who can typically charge 30-40% of your payout.
Preliminary Assessment Advantage
We identify and resolve potential issues before submission—preventing costly delays, declinations, and the need for resubmission or appeals.
Collaborative Approach
We work with insurers, not against them. Our cooperative methodology maintains positive relationships while advocating firmly for your best interests.
Medical Evidence Expertise
We coordinate with medical professionals to ensure all evidence meets insurer requirements—bridging the gap between clinical documentation and insurance compliance.
De-Risking for Professionals
Financial advisers can confidently support clients without regulatory exposure. We handle the claims complexity while you maintain the trusted client relationship.
How Can We Help You?
Tailored support for every situation—from individuals navigating disability to financial professionals and legal practitioners managing client claims.
Individual Claimants
For individuals facing permanent disability and navigating TPD claims, we provide:
- Comprehensive claims management from start to finish
- Expert guidance through complex insurance requirements
- Advocacy that prioritizes your best interests
- Personal case managers dedicated to your claim
- Transparent pricing with no excessive fees
Support for Financial Advisors
For financial planners navigating the insurance claims process on behalf of their clients, you can:
- Outsource the claims process to alleviate practice stress and improve efficiency
- Access Claims Professionals familiar with your legislative framework
- Mitigate risks related to claims disputes or delays, allowing you to focus on benefit payments and client relationships
- Transition clients seamlessly post-claim acceptance for ongoing advisory needs
- Access support, education, or outsourcing options to ensure compliance with new legislation
Lawyers, Litigators, and Other Professionals
For legal practitioners, accountants, and professionals looking to streamline client insurance claims, we offer:
- Collaboration to achieve the best possible outcomes for all parties involved
- Stress reduction by outsourcing the claims process and allowing you to focus on your core business
- Expert guidance at no extra cost, freeing capacity for client needs without impacting your billable hours model
Members of Superannuation Funds
For individuals navigating the complexities of superannuation fund claims, we offer:
- Professional and efficient assistance during challenging times
- Personal Case Managers dedicated to securing your claims without excessive fees
- Advocacy that works in the best interests of you and your family
How Can We
Help You?
TPD Claims
Expert support to maximise your TPD claim outcome with less stress, delay, and confusion.
Declined TPD Claims
We help overturn unfairly declined TPD claims with expert reviews and strong, strategic support.
Am I Eligible for TPD?
Quickly assess your TPD claim eligibility with expert guidance to ensure a strong, well-prepared submission.
All Services
TPD Claim Support offers tailored insurance claim services for individuals and professionals across various policy types.
get in
touch
Contact
TPD Claim Support Office
Brisbane – Sydney – Melbourne
Head Office Address
Address here
Operating Hours
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