Thank you

Thank you for contacting TPD Claims Support. A member of our team will be in touch in the coming days.

However if the matter is urgent, please call the team on 07 3187 6112.

Our Process

Step 1

Discovery Call

Please take a moment for a brief conversation to explore how we can collaborate and assist you in evaluating your present circumstances. We aim to understand your current situation and the insurance policies you have or may need and then determine the best way forward. Time is of the essence, and we aim to provide you with reassurance and a clear direction by the end of our call.

Step 1

Step 2

Gather Data

We thoroughly examine all aspects of your current insurance claims needs, delving into your policies, the involved insurers, and the specific definitions of cover. This step is crucial, as many claims face disputes stemming from time delays or inadequate details in the application. By prioritising quality data gathering, we ensure comprehensive research and the development of a high-quality plan to enhance the success of your application.

Step 2

Step 3

Claims Plan

We formulate a personalised plan designed as a roadmap for your claim, with a dedicated Claim Manager assigned to you. Thorough research is essential at this stage to craft the most accurate application, mitigating the risk of unnecessary delays, declines, or disputes. Collaborating closely with you, we ensure all requirements are met before progressing the claim. This strategic approach aims to optimise your claim's efficiency and success.

Step 3

Step 4

Implementation

We initiate your claim plan by actively engaging and assisting in all interactions with relevant parties, including your medical professionals, accountants, insurers, financial planners, and employers. Additionally, we establish communication with the claims assessors assigned to your claim, your support network, or any critical stakeholders involved in securing your claim approval. Serving as the primary point of contact throughout the claim process, we enable you to concentrate on your health, family, and next steps with peace of mind, free from distractions.

Step 4

Step 5

Support

Our commitment goes beyond a "set and forget" approach. We provide continuous updates and professional guidance from the initial call to claim lodgement. We work to eliminate obstacles throughout the process, ensuring the best possible outcome for you, your family, and your claim. Unlike lawyers, we do not impose inflated fees. We pledge to undertake your claim with agreed-upon terms, holding to our primary commitment to you, our client, and supporting you in times of need as our top promise.